Frequently asked questions
Questions? We have the answer.
An overview of the things customers ask us most often, grouped by topic. Is your question not listed? We’d love to hear from you.
Order & shipping
How long does shipping take?
We process all orders within 1 business day. Standard delivery typically takes 2–5 business days, depending on your location. Once your order has shipped, you will receive a track & trace code by email.
Can I track my order?
Yes, as soon as your order leaves the warehouse, you will automatically receive a tracking code by email, which you can use to track the status of your package.
Do you also deliver outside the Netherlands?
Yes, we deliver to several European countries. You can see the exact shipping costs and delivery time at checkout, based on your delivery address.
Returns & warranty
Can I return my mirror?
Yes! We offer a 30-day return policy. Not completely satisfied? You can return the product within 30 days of receipt, provided it is unused and in its original packaging.
How do I register a return?
Use our returns form on the ‘Register a return’ page to submit your return quickly and easily. You will then receive further instructions by email.
What warranty do I get on my mirror?
All our mirrors come with a 2-year manufacturer's warranty against material and manufacturing defects. You can find all the details on our warranty page.
Product & usage
Are the mirrors dimmable?
Most of our LED mirrors have adjustable brightness via touch control, allowing you to adjust the lighting exactly as you like. Check the product page for your model's specifications.
How do I clean my mirror?
Use a soft, lint-free cloth and a mild glass cleaner. Avoid abrasive materials and make sure no moisture gets near the controls or connections.
What size mirror is right for me?
Choose your mirror based on the size of your dressing table or wall space. As a rule of thumb, the mirror should ideally be slightly narrower than the piece of furniture below it for a balanced look. Not sure? Feel free to contact us.
Pay
What payment methods do you accept?
We accept all common payment methods, including iDEAL, Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay.
Is payment afterward possible?
At checkout, you will see all available payment options, including any options to pay in installments or afterward through Klarna.
Is your question not listed?
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